Email support
Please do not send passcodes, passkey details, or other secrets. A screenshot of the error and the approximate time it happened are usually the most useful details.
Why can’t I create an account?
Alpha accounts are invitation only. If you have been invited, activate the exact email address on the invitation. Public registration is not yet open.
My passkey did not work
Confirm that iCloud Keychain is enabled and that the device is signed in to the Apple Account that holds the passkey. You can also use the activation or sign-in method supplied with your Alpha invitation. If the error continues, send support a screenshot, the approximate time, and your app version.
Microphone or speech recognition is unavailable
Open iOS Settings, find Miyu, and enable Microphone and Speech Recognition. Those permissions are needed only for speaking practice and voice conversations; the rest of the app remains available without them.
How do I reset learning progress?
Contact support during the Alpha. Resetting course progress is separate from deleting your account.
How do I request my data or delete my account?
Email info@learnmiyu.com from the address on your Miyu account. We will verify the request before providing or deleting account data. See the privacy policy for details.